1. I have forgotten my username
You can find your username in the email we sent you to activate your user profile. If you don't have this mail anymore, you can request it again via the following procedure:
- Go to the password forgotten page. Enter your e-mail address. Multiple accounts linked to your email address? Then contact us.
- Select "send", after which you will receive an e-mail.
- Activate your user by clicking the link in the e-mail. A web page will open. Your username is shown on this page.
- Enter a new password (2x).
If you did not receive an e-mail, please contact
- Employees: your HR department or your responsible.
- Employers: your contact at Acerta.
- Accountants: your contact at Acerta.
- Self-Employed: your Acerta office.
2. I have forgotten my password
You can choose a new password by following the steps for "password forgotten"
- Go to the password forgotten page.
- Enter your e-mail address, your username or your alias (usually your email address).
- Select "send", after which you will receive an e-mail.
- Activate the link in the e-mail.
- Important: A password must contain 12 characters. (There is no maximum length). These characters must consist of different types (of at least one each):
- Upper case letters
- Lower case letters
- Numbers
- Special characters
If you have any problem with this procedure, please contact
- Employees: your HR department or your responsible.
- Employers: your contact at Acerta.
- Accountants: your contact at Acerta.
- Self-Employed: your Acerta office.
3. I do not have a user profile yet
If you do not have a user profile yet for MyAcerta, please contact
- Employees: your HR department or your responsible.
- Employers: your contact at Acerta.
- Accountants: your contact at Acerta.
- Self-Employed and/or company director: you can register here with itsme® or your eID. Need assistance? Contact your Acerta office.
4. I have not received an e-mail containing a link to choose a new password
You probably entered an e-mail address, username or alias that is unknown in MyAcerta. Please try again.
If you have still not received an email, please check whether it has been stopped by the spam filter or whether it is in your junk email folder. The sender of these emails is always noreply@acerta.be.
If you encounter any problem, please contact
- Employees: your HR department or your responsible.
- Employers: your contact at Acerta.
- Accountants: your contact at Acerta.
- Self-Employed: your Acerta office.
5. Add MyAcerta on Smartphone
Open your browser, surf to MyAcerta.be and log in. Follow the instructions for your browser in the list below
Safari (iPhone)
Chrome
Firefox
6. Log in with eID
Click here for more information.
7. Log in with itsme®
Click here for more information.