You have various login options: 

1. Passkey authentication 

Passkeys are a password replacement that validate your identity using touch ID, facial recognition, a device password or a PIN number. 

1. itsme  

Use the itsme application to log in securely. Bear in mind that only one account can be linked to your itsme. 

2. Multi-factor authentication (MFA) 

 Two-step verification adds an extra protection layer to your account. In addition to your password you now also need a verification number to log in. This code is generated by an authenticator app     on your smartphone. Acerta recommends using the Microsoft Authenticator application. 

4. Username and password 

​As a user, you can also log in with a username (which is a 6-digit ON number or your e-mail address) and password.

Multi-Factor Authentication (MFA) is a protection method that requires you to provide two or more forms of identification in order to gain access to the Acerta Mobile App. In addition to a password you can enable extra authentication methods to step up security against unauthorised access.​ 

If you have an Acerta account, we recommend enabling MFA via the login options in your settings. 

Passkeys are a password replacement that validate your identity using other checks you may already have set up on your device: a fingerprint, facial recognition, a PIN number or another password.  

No, signing in via eID is not possible in the mobile app.

Contact Acerta via asd.applications@acerta.be or by phone at 016 24 67 30 if you continue to experience login issues.