1. Problems when logging in with eID?
To continue guaranteeing our password security, we had to remove all eID connections. We sent you an e-mail to inform you. Did you miss this communication? No worries!
What should you do? Reconnect your MyAcerta account to your eID. Check our manual if you need more information.
Did you forget your username?
Please check our FAQ: question 1. “I have forgotten my username”.
Did you forget your password?
Please check our FAQ: question 2. “I have forgotten my password”.
Don’t remember which e-mail address you used when your account was created?
Please contact:
- Employees: your HR department or your supervisor.
- Employers: your contact person at Acerta.
- Accountants: your contact at Acerta.
- Self-employed: your Acerta office.
2. Log in with eID
1. If this is the first time you use eID on your computer, go to step 2.
If you have used eID on your computer before, go to step 3.
2. Install the eID software on your computer via the following link: https://eid.belgium.be.
3. Start Google Chrome and surf to MyAcerta.
4. Insert your eID into your eID card reader.
5. Sign in to MyAcerta with your username and password.
6. Click the arrow next to your name.
7. Click “Connect eID”.
8. Place your eID in your card reader if you haven't already done so.
9. Click on “Link”.
10. Select your name and click “OK”.
11. Enter your eID's PIN code, and then click “OK”.
12. Linking your eID to your user has been completed. In the future, you can sign in with your eID.
13. Close the tab “Login options”.
14. Sign out from the MyAcerta application (to sign in again with eID).
15. The start page of MyAcerta will be opened (attention: if you are using Google Chrome, the user and password are prefilled when you have chosen to save your passwords).
16. Choose “Or login using your Belgian eID”.
17. Click “Log in with eID”.
18. You’re now logged in on MyAcerta with your eID.
Login with itsme®
The first time you sign in with itsme®, you need to link your Acerta account to your Itsme® account once. Please follow these steps:
1. Click on the button "Login with Itsme®"
2. Click on the "Login with itsme®" button again
3. At that point, the familiar itsme® login procedure will start.
4. After successfully completing the itsme® procedure, the system will ask you for your Acerta login that you wish to link. If you have set up the link before, you will be taken directly to MyAcerta.
5. Enter your existing Acerta account and password here once. If you have multiple user accounts with Acerta, use the account for which you want to use itsme® in the future. Please note: only one user account can be linked to itsme®.
After a successful login, you will have access to myAcerta, and you will be able to log in immediately with itsme®.
Log in with your company account
! Please note: This functionality can only be used if your organisation has an agreement and a technical integration with the Acerta platform.
The first time you sign in with your company account, it is necessary to link your Acerta account to your company account once. To do so, follow these steps:
1; Click on the button "Sign in with company account"
2. Enter your professional e-mail address, and click on "Login"
3. You will be redirected to the login page of your own organisation.
After a successful registration, the system will ask for your Acerta login that you wish to link.If you have set up the link before, you will be taken directly to MyAcerta.
4. Enter your existing Acerta account and password here once. If you have multiple user accounts with Acerta, use the account you wish to use in the future via your company account. Only one user account can be linked to your company account.
After a successful login, you will have access to MyAcerta, and you will be able to use your company account immediately.